Education & Professional Qualifications:

• Bachelor Degree in Computer Science or Information Systems or Communication or equivalent, with a minimum grade of “Good”
• 3 – 5 years of experience in the IT Technical Support field.

Specific Required Knowledge, Skills and Abilities:

• Advanced Comprehensive Technical knowledge and understanding of all IT functions, technologies, supplies and services (including but not necessarily limited to mainframe, network, desktop and telecommunications).
• Advanced Knowledge of computer hardware/software environments.
• Monitoring and maintaining computer systems and networks.
• Installs and configures computer hardware, operating systems and applications.
• Troubleshoots system and network problems and diagnosing and solving hardware or software faults.

General Requirements:

• Excellent listening and interpersonal skills
• Excellent oral and written communication skills
• Very Good command of the English language (written & spoken)
• Ability to work well under pressure and assess workload to establish priorities
• Assiut resident